TILVON TERMS OF SERVICE

Last Updated: January 2026

Welcome to Tilvon. These Terms of Service (“Terms”) govern your access to and use of our website, https://tilvon.com/, including all purchases, services, and digital interactions. By engaging with our Site, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

 

 

1. Revisions to Terms

We may update these Terms from time to time. Where possible, we will provide advance notice, but some changes (such as those required to satisfy applicable legal requirements) may take effect immediately. Please review the Terms regularly. By continuing to use our Service after updates take effect, you agree to the revised Terms, if you do not agree, you can immediately stop using our Service.

 

 2. User Eligibility

By accepting these Terms, you represent that you have reached the age of majority in your jurisdiction. If you are a minor, you may only use this Site under the express supervision and consent of a parent or legal guardian who agrees to be bound by these Terms.

 

3. Account Management

To access specific features or finalize a purchase, you may be required to register an account. You are solely responsible for safeguarding your login credentials and for all activities conducted through your account. Please notify Tilvon immediately if you suspect any unauthorized access or security breaches.

 

4. Product Representation

Tilvon strives for absolute accuracy in product descriptions, imagery, and pricing. However, we do not warrant that all content is entirely error-free, complete, or current. We reserve the right to correct any inaccuracies or update product availability and pricing at any time without prior notice.

 

5. Currency and Payment Terms

All transactions are processed in Kenyan Shillings (KES) unless stated otherwise. By placing an order, you authorize Tilvon to charge your selected payment method for the total order value.

Note: Final totals will include applicable taxes and the specific shipping fee as manually communicated and agreed upon during our order confirmation process.

 

6. Order Acceptance

Receipt of an electronic order confirmation does not constitute our legal acceptance of an order or a confirmed offer to sell. Tilvon reserves the right, at our sole discretion, to decline any order or limit purchase quantities for any reason.

 

7. Logistics and Delivery

We are dedicated to providing a good delivery experience.

Timeline: Standard delivery within Kenya is typically completed within 4 business days following order dispatch.

Variable Rates: Shipping costs and carrier options will be personally communicated to you for approval prior to payment processing.

Liability: Tilvon is not responsible for delivery delays caused by external factors, including third-party carrier logistics, customs procedures, or force majeure events.

For more detail please consult our formal [shipping Policy].

 

8. Returns and Refunds

Your satisfaction is our priority. For detailed information regarding product returns, eligibility criteria, and our reimbursement process, please consult our formal [Refund Policy].

 

9. Intellectual Property Rights

All content hosted on this Site, including text, logos, custom graphics, and software, is the exclusive property of Tilvon or its licensors. Unauthorized reproduction, distribution, or commercial use of any Site material is strictly prohibited without our prior written consent.

 

10. User-Generated Content

By submitting reviews, comments, or other content to our Site, you grant Tilvon a perpetual, royalty-free, and irrevocable license to use and display such material for promotional purposes. You agree that your submissions will not be unlawful, offensive, or infringe upon the intellectual property of others.

 

11. External Third-Party Links

Our Site may feature links to third-party websites for your convenience. Tilvon does not endorse, monitor, or assume responsibility for the content or privacy practices of these external sites. Accessing third-party links is done at your own risk.

 

12. Limitation of Liability

To the maximum extent permitted by law, Tilvon and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or the purchase of our products, even if we have been advised of the possibility of such damages.

 

13. Indemnification

You agree to indemnify and hold Tilvon harmless from any claims, losses, liabilities, or legal expenses including attorney fees.