TILVON PRIVACY POLICY

Effective Date: January 2026

At Tilvon, we hold your privacy in the highest regard. We are committed to safeguarding your personal data through transparent collection practices and robust security measures. This policy outlines how we handle your information and your rights regarding our communication with you.

1. Information We Collect

To provide a good shopping experience, we may collect the following categories of personal data:

  • Identity Data: Full name and title.
  • Contact Information: Phone number and email address.
  • Logistics Data: Physical delivery addresses and billing details.
  • Transaction History: Details of past purchases and product interests.
  • Preference Data: Your specific choices regarding marketing and communication.

2. How We Use Your Data

Your information is utilized for the following business purposes:

  • Order Fulfilment: To process, verify, and deliver your purchases.
  • Client Support: To address inquiries and provide personalized assistance.
  • Strategic Updates: To inform you of new arrivals, exclusive promotions, and seasonal offers.
  • Experience Enhancement: To tailor our website content to your shopping habits.
  • Service Optimization: To analyse trends and improve our overall product offerings.

3. Legal Framework for Processing

In strict adherence to the Kenya Data Protection Act, 2019, we process your data based on these legal foundations:

  • Explicit Consent: Obtained through your digital or verbal agreement.
  • Contractual Necessity: Required to execute your orders and delivery.
  • Legitimate Interests: Necessary for the growth and security of our business services.
  • Regulatory Compliance: To meet any prevailing legal or tax obligations.

4. Marketing and Communication Preferences

You may receive promotional messages via SMS or Email if you have opted in or have a previous purchase history with us.

Your Right to Opt-Out:

You maintain full control over your subscription status. You can stop receiving marketing materials at any time by:

  • Selecting the “Unsubscribe” link in any of our emails.
  • Following the specific Opt-Out instructions provided in our SMS alerts.
  • Contacting our support team directly via WhatsApp or Email. (find contact details bellow, at the end)

Once an opt-out request is received, we will immediately update our records to ensure no further promotional content is sent to you.

5. Data Security and Integrity

Tilvon employs advanced technical and organizational protocols to prevent the unauthorized access, loss, or alteration of your data.

  • Encryption: All sensitive data is encrypted both during transit and while at rest.
  • Access Control: We utilize multi-factor authentication and role-based permissions to ensure only essential personnel interact with your data.
  • System Audits: Regular security reviews are conducted to maintain the highest safety standards.

6. Your Statutory Rights

As a data subject under the Data Protection Act, 2019, you are entitled to:

  • Request a copy of the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request the deletion of your data (the “Right to be Forgotten”).
  • Object to any form of direct marketing or automated processing.

7. Contact Information

For any questions regarding this policy or to exercise your data rights, please reach out to our team at:

Email: [email protected]
WhatsApp/Phone: 0796642215
Working hours: (Mon – Sat) 8AM – 6PM