TILVON RETURN, REFUND & EXCHANGE POLICY

Please review this policy carefully before requesting a return, exchange, or refund.

Return Shipping, Location and Processing

All return shipping costs are the responsibility of the customer.
All returns are processed at our shops.
All approved refunds will be processed within a maximum of three (3) days.
All approved refunds will be given via original means of payment.

(A) The Following Only Applies to TV Remotes Category of Products  

Applies to these products:

 1. Return / Exchange Request Window

Requests for refunds or exchanges must be made within three (3) days from the date the customer receives the product, and must be accompanied by a valid proof of purchase like a receipt.

Sundays and public holidays are not included in the count.

2. Defective Product Claims

If a return request is made due to a claimed defect:
The product will be tested and examined by us to determine the cause of the issue.
The inspection process takes a maximum of two (2) days.

Exchanges or refunds will not be granted if:
The issue is determined to be caused from misuse by user, damage by user, or any user-induced factors.

3. Returns for Non-Defective Products (remotes with compatibility issues)

If a return request is made for a properly working remote:
The product must be in good working condition.
The product must be free from physical damage.
The packaging, even if opened, must be in a decent and slightly used condition.

Only under these conditions will an exchange or refund be approved.

(B) The Following Only Applies to Headphones and Converters Category of Products

Applies to these products:

1. Return Request Window

Requests for refunds must be made within three (3) days from the date the customer receives the product, and must be accompanied by a valid proof of purchase like a receipt.

Sundays and public holidays are not included in the count.

2. Defective Product Claims

If a return request is made due to a claimed defect:
The product will be tested and examined by us to determine the cause of the issue.
The inspection process takes a maximum of four (4) days.

Refunds will not be granted if:
The issue is determined to be caused from misuse by user, damage by user, or any user-induced factors.

3. Returns for Non-Defective Products

For this category of products (Headphones and Converters) we do not accept a return or exchange for non-defective products.

 

 

how to request for a Return

For any questions regarding this policy or to request for a refund or exchange reach out to us via:

Email: [email protected] 
WhatsApp/Phone: 0796642215
Working hours: (Mon – Sat) 8AM – 6PM